Terms and Conditions



Session fees should be transferred to the given bank account on receipt of invoice. If a client is accessing weekly sessions, I will invoice once a month. All fees should be paid within 30 days of invoice or prior to the next session taking place, whichever is sooner. If fees are not paid within this timescale a charge of 1% per month will be added. If fees are not paid prior to the next session once the invoice has been received, further sessions will be cancelled until payment is received.

Cancellation Policy 

Sessions cancelled by the client with less than 24 hours notice will be liable to the full charge of the session fee (without any travelling costs) Cancellations with more than 24 hours notice will not be charged. Failed appointments will be charged at the rate for standard sessions. I try to keep all appointments, but no liability can be accepted for inconvenience/expense if unforeseen circumstances mean arrangements have to be cancelled or changed. Parents may choose to withdraw a child from therapy at any time. At least a week's notice would be appreciated. Please see above if less than 24 hours notice is given. 

Data Protection

 I am registered with the Information Commissioner's Office (ICO) as a Data Controller. You can view my ICO registration by visiting www.ico.org.uk 

Please refer to my Privacy Policy dated March 2021 for information regarding the following, this policy can be emailed on request: - how your personal information is collected - how your personal information is stored - how your personal information is used - accessing your personal information Please contact me immediately should any of you or your child’s personal information change. In accordance with law, all records will be kept securely until your child is 25 years old. After this time all records relating to your child will be destroyed.

I receive clinical supervision from a registered Speech and Language Therapist where children’s profiles, programmes and progress will be discussed. In cases where the Therapist is also involved with the child, the child’s name may be used. In other cases, the child will be referred to by initials only. 

Safeguarding I hold an enhanced DBS disclosure. You may request to see this at any time. In the event of a safeguarding concern, where your child or another person is at risk of harm, I have a legal obligation to share that information with relevant professionals in line with the Safeguarding Children's Act 2004. 

Electronic communication Email is not an entirely secure method of communication. With your consent, it will be used for correspondence and to send letters, reports and other documents to you and other identified Professionals, as needed. Documents will be password protected and saved in Printed Document Format (PDF). I will refer to your child in emails by their initials only.

Speak With Lucy Speech Therapy Support

© Copyright 2021.  All rights reserved